Despite the fact that this isn't the keyaspect to help you identify a reliable cloud website hosting provider from a bad one and a reseller from an actual provider, being able to call and talk with a live person is an indicator that you aren't dealing with a one-person company and that you'll be able to get in touch with somebody whenever you need assistance. The telephone support for hosting services may range from common to expert, which means that the issues that can be resolved through a call vary depending on the specific provider. Generally, these matters are simpler and feature billing or first level tech issues since more difficult tasks often require a support ticket where both you and the sysadmins can track what is going on with a given issue. Still, being able to phone call your service provider will save you a lot of time and efforts for the countless small things which may eventually show up at the time you manage your hosting account.