A live chat is among the many ways of communication provided by some web hosting suppliers as a part of their support service. Depending on the supplier, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand something as compared to a telephone call with a representative. Furthermore, if the trouble that you experience needs some time to be examined and taken care of, you'll be able to do something else meanwhile rather than just waiting, as you'd have to do if you call. You can also employ a live chat assistance service totally free as long as you have Internet access even if your web hosting supplier is based in a different country and they do not have a local phone number that you can call.