There are a number of ways to contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a trouble ticket system. It’s the easiest medium of communication for different reasons. In case no customer care team member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive pieces of info without needing to worry about misprints, and if a particular problem needs more time to be solved or a number of responses have to be exchanged, all the info will be in the same location, so either party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your web hosting provider is that they’re usually separate from the web hosting platform, which suggests that if you need to provide information or to adhere to guidelines, you’ll have to use no less than two separate admin interfaces and this number could increase if you would like to administer a handful of domains. In addition, a lot of web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a reply.