Lots of persons who start using their first hosting account, or change companies, normally have inquiries concerning how certain operations are carried out or have problems setting up various things like e-mails, site settings, and so on. For this reason, a lot of hosting companies have prepared documentation with common questions and problems so as to help their customers obtain information swiftly and easily. As a result, the technical support engineers can spend more time on real issues that certain customers may be experiencing, as the solution for the minor things will be available on the web and clients can easily cope with them without getting in touch with the help desk support staff. Having elaborate documentation is essential, particularly for new users without any practical experience at all, because the web hosting service involves a huge amount of features and lots of people can become perplexed about what to do. A good knowledge base can both help you complete the procedures that you need and find out how the web hosting service functions as a whole.